Get help connecting to GovWifi

If your username and password did not arrive

If you signed up by email:

If you signed up by text message:

If you’re having problems connecting for the first time

To try and fix the problem:

  • check you’re entering your username and password correctly - they’re case sensitive
  • follow the instructions for the type of device you’re using - there are instructions for Android, iPhone or iPad, Mac, Windows, Chromebook and BlackBerry
  • contact the IT support desk for the building you’re in - connection problems are usually due to the local network or your device

If you’re having problems and you've connected before

You can:

  • check you’re using the correct details by sending a blank email from your public sector email address to signup@wifi.service.gov.uk or texting ‘Go’ to 07537 417 417
  • make sure you’re entering your username and password correctly - they’re case sensitive
  • try forgetting the network in your device wifi settings and then reconnect to the GovWifi network
  • contact the IT support desk for the building you’re in - connection problems are usually because of the local network or your device

Get a password reminder

Get a reminder of your username and password by either:

We'll reply with your username and password.