GovWifi support

Get help connecting to GovWifi

Use the navigation bar to view our device specific instructions for connecting to GovWifi for the first time.

You can also contact IT support in your building. They can check your device and make sure the local network is working.

Get a username or password reminder

If you need a GovWifi username or password reminder, send a blank email from the email address you registered with to signup@wifi.service.gov.uk

Check GovWifi service status

If you're having trouble connecting to GovWifi, check our status page to see if there are any problems.

If there are no problems, contact IT support in the building you're in.

Get help if you're a GovWifi administrator

See our guidance on how to install and manage GovWifi in your organisation.