GovWifi support

User support

Use the left-hand navigation bar to view our device specific instructions for connecting to GovWifi for the first time.

For additional support, please contact the IT support desk in your building. They will be able to check your device and also ensure the local network is working.

Username or password reminder

If you need a GovWifi username or password reminder, please send a blank email from the email address you registered with to signup@wifi.service.gov.uk.

Check GovWifi service status

You can check the status of our central authentication service.

If our service is operating normally and you are still having difficulty connecting to GovWifi, please contact the IT support desk in your building.

Network administrator support

We provide network administrator guidance on how to install and manage GovWifi in your organisation in our technical documentation.