GovWifi Terms and Conditions

The GovWifi service

GovWifi is a cross-government service that provides wifi access in government buildings. It’s managed centrally by Government Digital Service (GDS), which is part of the Cabinet Office. It’s set up and supported by host organisations which provide the service to one or more government organisations.

Terms and conditions for connecting to GovWifi

By connecting to GovWifi, you agree to the following terms and conditions:

  1. You’re bound by the acceptable use policy of your host organisation.
  2. Public sector workers must comply with the standards of behaviour that are expected by your employer or government organisation, including the Civil Service Code and the social media guidance for civil servants.
  3. Your host organisation may:
    • restrict access for lawful purposes
    • set their own acceptable use policies - contact your host organisation for more information on their policies
  4. GDS will store your connection details, including your:
    • email address
    • mobile telephone number
    • authentication attempts
    • activation and last login dates
    • IP address
  5. GDS will share this information with any host organisation from which you access the service, upon their request. GDS does not control, log or otherwise influence your network traffic when you’re authenticated to GovWifi.
  6. Your data will be stored while your account is active. Your data will be deleted when your account has been inactive for 12 months. You’ll need to sign up to GovWifi again to use it.
  7. GDS may occasionally contact you by email or text message, using the information you’ve provided, to give you important information about the GovWifi service, including:
    • major changes to GovWifi
    • changes to these terms and conditions
    • requests for feedback, in order to improve GovWifi
  8. Contact GDS if you would prefer not to receive messages asking for feedback.
  9. GDS can change these terms and conditions at any time. We’ll tell you about any change by email or text message, at least 10 days before the change happens. GDSwill specify the date the change will happen in the message you receive. If you don’t accept the change, you must stop using GovWifi.
  10. You must not use this service for any unlawful purposes.

For GovWifi support for your managed device, contact your home organisation’s IT helpdesk. If it’s your own device ask your host organisation if they are able to help you.

Terms and Conditions for Organisations

GovWifi lets public sector workers work in other departments’ and agencies’ buildings without the need to register for the local guest wifi service. It has been designed so that it can replace existing guest wifi services if required. Organisations wanting to use GovWifi for other purposes should contact GDS for advice.

GDPR (General Data Protection Requirements)

GDPR is covered in our Memorandum of Understanding (MoU). To confirm your organisation’s acceptance of these data protection requirements you will need to download and sign the MoU in the GovWifi Admin Portal.

Services and Standards

GDS will provide the GovWifi Authentication Service to the participating organisation to allow Users to self-enrol and connect to the local wifi network. Once enrolled, the credentials created can then be saved to the User’s mobile device and will allow the User to seamlessly access GovWifi in any participating Government location. GDS will also provide:

  • the GovWifi Authentication Service, removing the burden of deploying and maintaining authentication systems across government premises
  • simple and coherent methods for self-enrolment and guest enrolment onto the GovWifi Authentication Service
  • guidance on how to configure locally procured / installed hardware to use the Authentication Service
  • guidance on how to configure departmentally-controlled end user devices to connect to the service in any participating location

GDS will not be responsible for:

  • providing hardware that lets you to access the GovWifi Authentication Service
  • specifying, managing, installing or certifying any changes to existing services and/or network cabling or connections to facilitate or improve access to the GovWifi Authentication Service

Supplier payments


  • will cover the cost of development and operation of the GovWifi Authentication Service
  • will not charge the organisation for the use of the GovWifi Authentication Service

The participating organisation will secure in-building infrastructure and use network intrusion detection at least sufficient to detect threats such as unauthorised access points.

Support for GovWifi


  • will provide a support service during standard UK office hours to the Department’s IT teams
  • will not provide a support service directly to Users.

GDS services are not designed for, or intentionally targeted at, children 13 years of age or younger. It is not our policy to intentionally collect or maintain data about anyone 13 years of age or younger. Therefore each organisation is responsible for its own Privacy of Data management under the Data Protection Legislation/GDPR. GovWifi is currently in public beta which means that it is being continually tested and improved as part of ongoing research. Any amendments to the terms and conditions will be notified to your department’s nominated site administrators within seven working days of the amendment being made.