Get help connecting to GovWifi
If your username and password did not arrive
If you signed up by email:
- check your spam or junk folder
- sign up by text instead
You need a public sector email address to sign up by email. Check to see if your organisation is on the list for GovWifi.
If you signed up by text message:
- sign up by Email if you have a public sector email address
- ask someone with a public sector email address to sign you up
If you’re having problems connecting for the first time
To try and fix the problem:
- check you’re entering your username and password correctly - they’re case sensitive
- follow the instructions for the type of device you’re using - there are instructions for Android , iPhone or iPad , Windows device , Mac or Chromebook
- if you’re still having connection problems this may be due to the local network or your device - you will need to contact the IT support provider for your organisation
If you’re having problems and you've connected before
You can:
- check you’re using the correct details by sending a blank email from your public sector email address to signup@wifi.service.gov.uk or texting ‘Go’ to 07537 417 417
- make sure you’re entering your username and password correctly - they’re case sensitive
- try forgetting the network in your device wifi settings and then reconnect to the GovWifi network
- if you’re still having connection problems this may be due to the local network or your device - you will need to contact the IT support provider for your organisation
Get a password reminder
Get a reminder of your username and password by either:
- texting ‘Go’ to 07537 417 417
- sending a blank email from your public sector email address to signup@wifi.service.gov.uk
We'll reply with your username and password.